Capita secures five-year customer support contract with ScottishPower

Professional services company Capita has secured a five-year agreement to deliver front-line customer support services to ScottishPower customers across the UK.

Capita
26 May 2022 09:20:03

Source: Sharecast

Capita said on Thursday that the new customer management contract, worth up to £63.0m over five years, was due to start in June and included broad customer experience support services for prepayment, Homemover, SME, and direct debit standard meter customers.

The London-listed firm stated its agents will use assisted customer conversations technology, an AI-driven innovation that provides information and insight to provide "a higher quality of service". More than 375 full-time, staff will be employed as part of the contract at delivery centres in Scotland and England.

Capita previously provided customer support services for ScottishPower between 2005 and 2016.

Chief executive Jon Lewis said: "The award of a new, five-year contract with a leading European energy client reflects our extensive experience and understanding of customer management and our domain expertise in the strategically important energy and utility market.

"The quality of Capita's delivery and our focus on transforming customer experience is behind ScottishPower’s decision to work with us once again to deliver for its customers following a competitive bid process. As well as reflecting our ability to win new scopes of work, this contract adds to the healthy book of new revenue we have now secured for 2022."

As of 0920 BST, Capita shares were up 1.65% at 23.54p.

Reporting by Iain Gilbert at Sharecast.com

Transferring your account

Transfer your existing ISAs and Share Dealing Accounts and you could save money. In order to transfer, log in to your existing account and complete the online application form. We’ll do the rest for you. It’s free to transfer (we will not charge you). Please check your current provider to see if they have any charges for transferring.

Transfer to us

N/A

Isin: N/A

Exchange: N/A

Sell:

N/A

Buy:

N/A

Change:

Date:

Prices delayed by at least 15 minutes

Compare our accounts

If you're looking to grow your money over the longer term (5+ years), we have a range of investment choices to help.

View our accounts

Bank of Scotland is not responsible for the content and accuracy of the Markets News articles. We may not share the views of the author. Understand the risks, please remember the value of your investment can go down as well as up and you may not get back the full amount you invest. We don't provide advice so if you are in any doubt about buying and selling shares or making your own investment decisions we recommend you seek advice from a suitably qualified Financial Advisor. Past performance is not a guide to future performance.

Important legal information

Bank of Scotland Share Dealing Service is operated by Halifax Share Dealing Limited. Halifax Share Dealing Limited. Registered in England and Wales No. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.

The information contained within this website is provided by Allfunds Digital, S.L.U. acting through its business division Digital Look Ltd unless otherwise stated. The information is not intended to be advice or a recommendation to buy, sell or hold any of the shares, companies or investment vehicles mentioned, nor is it information meant to be a research recommendation. This is a solution powered by Allfunds Digital, S.L.U. acting through its business division Digital Look Ltd incorporating their prices, data news, charts, fundamentals and investor tools on this site. Terms and conditions apply. Prices and trades are provided by Allfunds Digital, S.L.U. acting through its business division Digital Look Ltd and are delayed by at least 15 minutes.

Data provided by FE fundinfo. Care has been taken to ensure that the information is correct, but FE fundinfo neither warrants, represents nor guarantees the contents of information, nor does it accept any responsibility for errors, inaccuracies, omissions or any inconsistencies herein. Past performance does not predict future performance, it should not be the main or sole reason for making an investment decision. The value of investments and any income from them can fall as well as rise.